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Returns

If you change you mind about your Indy J Jewellery piece we will happily offer you the choice between a gift card, valid for 12 months or a full refund of the item’s purchase price, within the first 14 days of receiving your piece.

To organise a return please email us at hello@indyjjewellery.com.au to obtain a return autorisation (RA number).
Please allow up to 7 days for your return to be processed once received.

Indy J Jewellery will not accept any pieces when:

  • A piece has not been returned in its original condition: has been worn, scratched, damaged or is not in its original packaging.
  • *Due to hygiene reasons we cannot accept any returns on earrings.
  • Valid proof of purchase is required for all returns.
  • If the item is returned outside the timeframe stated above.
  • Any item’s purchased on sale
  • Return postage is at customer’s own expense for all exchanges and refunds.

CANCELLATION POLICY

If you would like to cancel your purchase, please email us at hello@indyjjewellery.com.au as soon as possible to request cancellation. A purchase can only be cancelled if your item has not been dispatched. Normal processing time is 1-2 business days.