If you change you mind about your Indy J Jewellery piece we will happily offer you the choice between a gift card, valid for 12 months or a full refund of the item’s purchase price, within the first 14 days of receiving your piece.
To organise a return please email us at firstname.lastname@example.org to obtain a return autorisation (RA number).
Please allow up to 7 days for your return to be processed once received.
Indy J Jewellery will not accept any pieces when:
- A piece has not been returned in its original condition: has been worn, scratched, damaged or is not in its original packaging.
- *Due to hygiene reasons we cannot accept any returns on earrings.
- Valid proof of purchase is required for all returns.
- If the item is returned outside the timeframe stated above.
- Any item’s purchased on sale
- Return postage is at customer’s own expense for all exchanges and refunds.
If you would like to cancel your purchase, please email us at email@example.com as soon as possible to request cancellation. A purchase can only be cancelled if your item has not been dispatched. Normal processing time is 1-2 business days.