Indy J Jewellery offers a 6-month warranty on all items purchased from our online store.
Our warranty covers manufacturing faults and defects in materials.
Our warranty does not cover loss, oxidisation or tarnishing, broken chains, misshapen bands and claws, chipped, cracked or lost gemstones and pendants, or normal wear & tear.
For all warranty claims, please contact us with the following information:
- Name and contact details
- Proof of purchase details, along with your order no.
- Description of the problem and photo of the damaged jewellery
In most cases we will require you to return the jewellery for assessment. A replacement or credit voucher will be provided once the jewellery is deemed faulty. Return postage is at customers expense, however if the jewellery is deemed faulty a postage cost of up to AU$10.00 will be reimbursed back to you.